FAQs
Everything you need to know about immersive care.
About OneRoom Health
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OneRoom Health is an Immersive Care company. We go beyond telemedicine by transforming existing clinical spaces into connected, physician-led care environments using integrated medical devices, life-size presence technology, and unified workflows. Traditional telemedicine delivers a video visit. OneRoom delivers a clinical encounter, one that supports real exams, real-time diagnostics, and genuine presence between patient and provider, regardless of distance.
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Hospitals, health systems, and community clinics face rising pressure to deliver coordinated ambulatory care as demand grows and clinical workforce constraints persist. Traditional telemedicine has reached its limits, offering video without clinical depth. OneRoom addresses that gap by restoring clinical presence, coordination, and confidence across distance, keeping patients local, expanding access, and supporting sustainable growth for the organizations that serve them.
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OneRoom Health was co-founded by Dr. Kurt Tamaru, CEO, a physician and healthcare executive with more than 25 years of experience across organizations including UHG/Optum, Elevance, and CareMore; and Kurt Brenkus, President, a healthcare IT entrepreneur and Aspen Institute Fellow with deep expertise in rural and Tribal health markets. The company is backed by TitletownTech, a venture capital firm which includes partners such as the Green Bay Packers, Microsoft, and AT&T. OneRoom is headquartered in Green Bay, WI with offices in Las Vegas, NV.
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OneRoom serves hospitals, health systems, and health centers across nine care settings: Rural and Critical Access Hospitals, Urban Hospitals, Academic Medical Centers and Centers of Excellence, Health Systems, Federal and Government Care, Global and Remote Care, PACE Centers, FQHC Community Clinics, and Tribal FQHCs. Each setting has a tailored deployment approach based on its specific clinical, operational, and financial environment.
The Platform
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The OneRoom platform has three core components. The CareRoom is the standardized clinical environment, anchored by the CareWall life-size presence system, Technician Hub, and integrated medical devices. OneRoom OS is the clinical operating system that orchestrates audio, visual, diagnostic, and workflow systems into a single unified experience across every Immersive Care system. The Provider Network is an optional national network of licensed, board-certified physicians and specialists embedded within the platform.
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The CareWall is the all-in-one system that anchors every CareRoom. It combines life-size visual presence, multi-angle clinical cameras, spatial audio, embedded intelligence, and diagnostic integration into a unified immersive care surface. It is not a screen. It is the infrastructure that makes shared clinical space possible, allowing providers and patients to share a true sense of presence during every encounter.
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OneRoom OS is the clinical operating system that powers every Immersive Care system. It brings systems, people, diagnostics, and workflows together into a single, unified care experience. Core capabilities include life-size audio and visual presence, real-time diagnostic data streaming, CareScapes adaptive lighting and room context, clinician-guided visit flow, integrated scribe support, unified scheduling, and EHR connectivity. It is a true clinical operating system, not an application layer placed on top of existing tools.
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Muro is the ambient intelligence layer within OneRoom OS. It works quietly across interfaces to support documentation, visualization, and visit flow so care teams can stay present and patients can stay engaged. For providers, Muro reduces cognitive and administrative load through orchestration of the visit, audio/visual contextual capture, ambient scribing, structured notes, care plans, and intuitive EHR workflow integration. For medical assistants, it surfaces the right information at the right moment without breaking flow. For administrative staff, it supports coordination, accuracy, and continuity across care delivery.
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OneRoom integrates an array of clinical instruments that stream real-time diagnostic data directly to the provider during the encounter. Core devices include a vitals station, stethoscope, otoscope, polarizing camera, 12-lead EKG, and API connectivity compatible with other third-party devices. All instrument data streams into OneRoom OS to the provider and can be shared on the CareWall, giving doctor and patient immediate visibility to support confident, informed assessment.
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The OneRoom Provider Network is an optional national network of licensed, board-certified physicians and specialists available to participate in care across locations and service lines. It is delivered in partnership with Guardiant Health and embedded within OneRoom OS, meaning scheduling and coordination happen within the platform without external systems or fragmented handoffs. Services include primary care, behavioral health, consultative and specialty services, and care management.
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OneRoom supports a broad range of services including primary care, behavioral health, counseling and psychotherapy, geriatric care, pediatrics, psychiatry, and an array of other specialty and consultative services including but not limited to cardiology, dermatology, endocrinology, infectious disease, neurology, pulmonary medicine, and rheumatology. Care coordination services including case management, medication therapy management, nutrition services, rehabilitation services, social work, and substance and addiction services can also be conducted.
Deployment and Configuration
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OneRoom offers three configurations. The CareRoom is a single care environment without a Provider Hub, which can be conducted for sites that will rely on the OneRoom Provider Network for physician access. The Immersive Care System connects one CareRoom with one Provider Hub, enabling a system of employed or affiliated physician to participate in encounters from a dedicated clinical workspace. The Immersive Care Network connects multiple CareRooms and Provider Hubs across locations and service lines, enabling coordinated care delivery across more than one site. All configurations can also include the Provider Network to supplement needs.
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Implementation follows a structured path from kickoff to go-live in approximately 120 days, followed by a 30 to 60 day post-installation phase. The process includes four phases: Kickoff, which covers role alignment, goals, and site readiness; Preparation, which addresses power, HVAC, network, and facilities coordination; Installation, which includes equipment setup, calibration, and network testing with a typical on-site installation time of 1 to 2 days; and Post-Installation, which covers platform configuration, clinical training, quality assurance, and a supported go-live. A 20% deposit is due on NET 30 terms at signing to initiate the process. Hardware payments begin at installation, approximately 120 days after order execution, allowing time for site preparation without incurring payments during the buildout window.
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Before kickoff, OneRoom collects information about your clinical workflows, scheduling process, EMR system, IT contacts, key stakeholders, and room or site readiness. This ensures that configuration, integrations, and training are aligned to your environment before work begins.
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A CareRoom requires a minimum enclosed room size of 8 by 9 feet, with 10 by 10 feet preferred. The room needs a dedicated HVAC zone, a 20-amp dedicated electrical circuit, and a dedicated internet hardline. The CareWall device is 6 feet 8 inches wide by 7 feet 5 inches tall by 6 inches deep. A Provider Hub requires 5 feet of clearance, a standard 20-amp circuit, and a dedicated internet hardline. Typical on-site installation time is 1 to 2 days.
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No. OneRoom is designed to install within your existing clinical spaces. The Care Room converts a minimum enclosed exam or clinical room into an Immersive Care environment. No new construction, facility expansion, or major infrastructure investment is required beyond minimum enclosed space, power, and network prerequisites. Typical installation time is 1-2 days.
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OneRoom can be deployed at a single site using the Care Room configuration. Organizations can start with one location and expand to an Immersive Care System or Immersive Care Network as their needs grow. There is no requirement for a system-wide commitment to begin.
EHR, Workflows, and Operations
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OneRoom OS is built on FHIR-based data models with HL7 v2 support where required, and is designed to expand across EHR environments. The platform supports standards-based integrations and requires documented API access from your systems. Capabilities including reading, creating, and updating appointments or clinical data depend on the APIs your vendors expose. Integration is scoped and configured during the implementation process.
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Clinics typically continue using their EMR as the source of truth for patient scheduling. OneRoom OS coordinates room availability, provider participation, and visit flow while integrating with existing scheduling systems where possible. Unified scheduling across people, spaces, and care delivery is a core capability of the platform, reducing manual coordination and handoffs.
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Each organization has an Account Owner who manages the organization and invites users. Additional roles include Admin, Medical Assistant, and Provider. Permissions are role-based and aligned to real-world clinical and operational responsibilities. The platform supports secure single sign-on for authorized users, subject to supported identity configurations and domain enablement.
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The best practices include having a dedicated and trained Medical Assistant assigned to the Care Room each day. Other best practices include consistent room preparation before each visit, standardized visit workflows, and regular staff training using mock visits prior to and following go-live. OneRoom provides workflow guidance and operational support during implementation followed by technical and clinical support.
Training and Support
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Training is built into the post-installation phase for any staff who are assigned to a room. Front desk and administrative staff, medical assistants, and providers each receive workflow walkthroughs and hands-on training appropriate to their role. Mock patient encounters are conducted before go-live to validate readiness. Training can also be arranged at our Immersive Care Experience Centers upon request.
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Customers receive dedicated go-live support, followed by ongoing technical, clinical, and operational support included under the monthly subscription fee. Support includes defined response times, escalation paths, remote diagnostics, and continued workflow optimization assistance including scheduling and throughput support. OneRoom provides real-time system monitoring to identify and address issues proactively.
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The warranty protects against all hardware defects for the duration of the financing term plus one additional year. Extended coverage beyond this period is available through the OneRoom Plus warranty program. Contact your OneRoom representative or reach us at support@oneroomhealth.com for details specific to your configuration.
Security and Compliance
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Yes. OneRoom OS is built with HIPAA-aligned policies and procedures covering security, privacy, and workstation use. The platform applies industry-standard controls across identity, encryption, network security, and monitoring to protect sensitive clinical and operational data, including PHI.
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All data in transit is protected with TLS 1.2 or higher. Data at rest is encrypted using AES-256. OneRoom uses secure key management through cloud-managed encryption keys, with support for customer-managed key configurations where applicable.
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OneRoom has implemented internal controls aligned with SOC 2 Trust Services Criteria and is currently undergoing the SOC 2 Type II audit process. The platform also maintains a documented incident response and escalation plan. If you would like to review additional security documentation or discuss deployment considerations, our team is available to assist.
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The platform supports secure single sign-on for all authorized users. Access is controlled through role-based permissions aligned to clinical and operational responsibilities. The platform maintains environment separation across development, staging, and production, and includes controlled user provisioning and deprovisioning workflows.
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OneRoom operates on a connected cloud infrastructure designed for scalability, reliability, and security across multiple Care Rooms and services. The platform uses segmented network architecture to isolate services and reduce attack surface, with hardened cloud infrastructure configurations and centralized audit logging. If your organization has specific data residency or on-premise requirements, please contact our team to discuss deployment options.
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OneRoom uses segmented network architecture to isolate services and reduce attack surface. Firewall rules and restricted ingress controls are applied across the infrastructure. The platform supports SIEM integration and centralized security monitoring. Sites must meet baseline network requirements including stable broadband connectivity, approved firewall and port configurations, and validated bandwidth and latency prior to deployment.
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OneRoom maintains continuous security scanning and posture assessment, centralized audit logging across platform services, and monitoring and alerting for anomalous or suspicious activity. Our SOC 2 Type II program is in progress. For questions about specific audit reports or technical security documentation, please contact us at support@oneroomhealth.com.
Sales and Procurement
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The best first step is requesting a demo at oneroomhealth.com/request-a-demo. Our team will connect with you to understand your organization, clinical environment, and goals, and show you how OneRoom works in context of your clinical and business operation needs.